Phil Wainewright writes about an excellent SOA success story at Verizon wireless. The project itself sounds interesting and I congratulate the team (it'll be just my luck if they turn out to be a reference customer for one of my competitors but still....). What I found most interesting was the emphasis on the non-technical aspects. This is absolutely spot on. This is a very different way of working and, as with all attempts to introduce change, you ignore the human aspects at your peril.
Correctly identifying those entrenched behaviours that imperrilled the project and putting in incentives to change them (peer recognition counts for a lot) was a smart move.
The full InfoWorld article is here.