Ouch!

RedMonk's O'Grady doesn't hold back with his opinions of 1and1.

The lesson I've learned time and again is that, even when my anger with a vendor is at its peak... when I say I'm never going to use them again, a well-timed explanatory and realistic phone call can soften my mind. I don't doubt Stephen's resolve to quit 1and1 but, assuming there actually is anybody at 1and1 who cares about his custom, I'd still be tempted to make a go of restoring his opinion of me.