We have a new excuse today..... having exhausted "train failure", "signal failure" and "points failure", the excuse for my aborted journey on the DLR this morning was "Train stuck in tunnel". Classic.
I wonder if my email to firstname.lastname@example.org will receive a reply.
I have been a regular user of the DLR for several years now and have had nothing but good things to say about it. Its reliability, frequency of service, cleanliness and speed has been exemplary.
However, over the last couple of months, reliability has been appalling. My journeys have been disrupted by points failures, signal failures, train failures and more. Today was a classic example: I understand one of the trains in front of mine got stuck in the tunnels at Bank. I had to detrain at Shadwell and use the East London Line instead.
Can you let me know what you are doing to remedy this precipitous drop in the quality of the service you offer please?
[EDIT: 2006-10-25 22:41 - I received a reply from Serco within 24 hours. It didn't answer my points directly but did acknowledge that there had been problems recently and that they're trying to improve things. Top marks for responsiveness]